StreamMaster uses Deskhero's AI capabilities to automatically generate suggested replies for their customer support tickets. This feature leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. The AI system analyses the customer's issue and suggests the most relevant response, allowing the support team to respond quickly and accurately.
StreamMaster also utilizes Deskhero's comprehensive search bar enhanced by AI. This allows their support team to quickly find relevant information from their knowledge base, previous tickets, and other resources. This feature has drastically reduced the time spent on searching for information, resulting in faster response times.
Deskhero's AI also helps StreamMaster in managing their knowledge base. The AI can generate new articles from word, powerpoint, pdf files, and even scrape data from their website. This has made it easier for StreamMaster to keep their knowledge base up-to-date and comprehensive.
StreamMaster has also integrated Deskhero's REST API with their own systems. This has allowed them to automate many of their processes, further improving their efficiency.
By using Deskhero, StreamMaster has been able to provide a higher level of service to their customers. Their support team is more efficient, their knowledge base is more comprehensive, and their customers are happier.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to analyze the customer's issue and suggest the most relevant response.
How does Deskhero's AI enhance the search function?
Deskhero's AI uses the same OpenAI Embeddings to enhance the search function. It analyzes the search query and finds the most relevant information from the knowledge base, previous tickets, and other resources.
Can Deskhero's AI generate new knowledge base articles?
Yes, Deskhero's AI can generate new articles from word, powerpoint, pdf files, and even scrape data from your website. This makes it easier to keep your knowledge base up-to-date and comprehensive.
* This article provides an example of how a fictive company in the Video Streaming Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
