CineTape receives a large number of customer queries about their wide range of video tapes. To handle these queries effectively, they use Deskhero's ticket management system. Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies, drastically reducing response times and improving the quality of the responses.
Deskhero's custom fields and structured data lists enable CineTape to categorize customer queries more efficiently. The AI uses OpenAI embeddings from these categorized tickets to further refine the suggested replies, making them more precise and relevant.
CineTape also uses Deskhero's comprehensive search bar and AI capabilities to enhance their knowledge base. The AI uses OpenAI embeddings from uploaded files like policies, manuals, and presentations to provide more relevant search results, allowing customers to find the information they need quickly and easily.
By leveraging Deskhero's website scraping feature, CineTape stays abreast of the latest trends in the video tape rental industry. The AI uses this scraped data to provide more informed and up-to-date responses to customer queries, enhancing the overall customer experience.
Overall, Deskhero's advanced AI capabilities have allowed CineTape to optimize their customer support services, resulting in higher customer satisfaction and loyalty.
How does Deskhero's AI enhance the ticket management system?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies to new queries. This reduces response times and improves the quality of the responses.
How does Deskhero's AI improve the search results on the knowledge base?
Deskhero's AI uses OpenAI embeddings from uploaded files like policies, manuals, and presentations to provide more relevant search results. This allows customers to find the information they need quickly and easily.
How does Deskhero's website scraping feature benefit CineTape?
Deskhero's AI uses the data scraped from websites to stay abreast of the latest trends in the video tape rental industry. This enables CineTape to provide more informed and up-to-date responses to customer queries, enhancing the overall customer experience.
* This article provides an example of how a fictive company in the Video Tape Rental industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
