RetroFlix receives a high volume of customer queries regarding their vast collection of video tapes. To manage these effectively, they use Deskhero's ticket management system. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies to new queries, significantly reducing the time taken to respond to customers.
With the help of Deskhero's custom fields and structured data lists, RetroFlix has been able to categorize customer queries more efficiently. The AI uses OpenAI embeddings from these categorized tickets to further refine the suggested replies, making them more accurate and relevant.
Deskhero's AI also enhances the search results on RetroFlix's knowledge base. It uses OpenAI embeddings from uploaded files like policies, manuals, and presentations to provide more relevant search results, helping customers find the information they need quickly and easily.
RetroFlix also leverages Deskhero's website scraping feature. The AI uses this scraped data to stay updated on the latest trends in the video tape rental industry, enabling RetroFlix to provide more informed and up-to-date responses to customer queries.
Overall, Deskhero's advanced AI capabilities have enabled RetroFlix to provide a more efficient and effective customer support service, resulting in higher customer satisfaction and loyalty.
How does Deskhero's AI enhance the ticket management system?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies to new queries. This reduces the time taken to respond to customers and improves the accuracy of the responses.
How does Deskhero's AI improve the search results on the knowledge base?
Deskhero's AI uses OpenAI embeddings from uploaded files like policies, manuals, and presentations to provide more relevant search results. This helps customers find the information they need quickly and easily.
How does Deskhero's website scraping feature benefit RetroFlix?
Deskhero's AI uses the data scraped from websites to stay updated on the latest trends in the video tape rental industry. This enables RetroFlix to provide more informed and up-to-date responses to customer queries.
* This article provides an example of how a fictive company in the Video Tape Rental industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
