VHS Vault receives numerous customer queries regarding their extensive video tape collection. To manage these queries efficiently, they use Deskhero's ticket management system. Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies, significantly reducing response times and improving the accuracy of the responses.
Deskhero's custom fields and structured data lists allow VHS Vault to categorize customer queries effectively. The AI uses OpenAI embeddings from these categorized tickets to refine the suggested replies, making them more relevant and accurate.
VHS Vault also utilizes Deskhero's comprehensive search bar and AI capabilities to enhance their knowledge base. The AI uses OpenAI embeddings from uploaded files like policies, manuals, and presentations to provide more relevant search results, helping customers find the information they need more easily.
Using Deskhero's website scraping feature, VHS Vault stays updated on the latest industry trends. The AI uses this scraped data to provide more informed and current responses to customer queries, enhancing the overall customer experience.
Overall, by leveraging Deskhero's advanced AI capabilities, VHS Vault has been able to provide a superior customer experience, leading to increased customer loyalty and satisfaction.
How does Deskhero's AI improve the ticket management system?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies to new queries. This reduces response times and improves the accuracy of the responses.
How does Deskhero's AI enhance the search results on the knowledge base?
Deskhero's AI uses OpenAI embeddings from uploaded files like policies, manuals, and presentations to provide more relevant search results. This helps customers find the information they need more easily.
How does Deskhero's website scraping feature benefit VHS Vault?
Deskhero's AI uses the data scraped from websites to stay updated on the latest industry trends. This enables VHS Vault to provide more informed and current responses to customer queries, enhancing the overall customer experience.
* This article provides an example of how a fictive company in the Video Tape Rental industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
