Decal Dynamics deals with a large number of customer queries daily. With Deskhero's user groups feature, they can assign these tickets to the right team members based on their expertise. The AI capabilities of Deskhero assist in this process by analyzing the content of the tickets and suggesting the most suitable assignees.
Deskhero's AI also helps in creating a comprehensive knowledge base by generating articles from previously uploaded files like policies, manuals, and presentations. This feature enables the customer service team to have all the necessary information at their fingertips, increasing their efficiency.
The custom email domains feature of Deskhero allows Decal Dynamics to maintain a professional image in their communication. Meanwhile, the REST API feature enables seamless integration with other systems, improving the overall workflow.
With Deskhero's website scraping feature, Decal Dynamics can monitor the latest industry trends and competitor activities. The AI capabilities of Deskhero analyze this data and provide valuable insights, aiding in strategic planning.
Finally, Deskhero's advanced AI capabilities leverage OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and scraped website data. This information is then sent through OpenAI's ChatGPT to generate suggested replies, enhancing the effectiveness of the customer service team.
How does Deskhero's AI suggest the most suitable assignees for tickets?
Deskhero's AI uses OpenAI Embeddings to analyze the content of the tickets and suggests the most suitable assignees based on their relevance to different topics or issues.
How does Deskhero's AI help in creating a comprehensive knowledge base?
Deskhero's AI generates knowledge base articles from previously uploaded files like policies, manuals, and presentations. This ensures the knowledge base is comprehensive and up-to-date.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and scraped website data. This information is then sent through OpenAI's ChatGPT to generate suggested replies.
* This article provides an example of how a fictive company in the Vinyl Decals & Stickers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
