Vinyl Visionaries receives a high volume of customer queries daily, ranging from product inquiries to troubleshooting requests. With Deskhero, they can efficiently manage these tickets using the platform's structured data lists and kanban board. The AI capabilities of Deskhero help in automatically categorizing these tickets based on their content, enabling quicker response times.
Deskhero's AI also enhances the company's knowledge base by generating articles from previously uploaded files such as policies, manuals, and presentations. This feature allows the customer support team to have a comprehensive and up-to-date knowledge base at their disposal, reducing the time spent on researching solutions.
The custom email domains feature of Deskhero allows Vinyl Visionaries to maintain brand consistency in their communication. Meanwhile, the user groups feature helps in assigning specific types of tickets to the most suitable team members, ensuring efficient resolution.
With Deskhero's website scraping feature, Vinyl Visionaries can keep track of any changes in their industry trends or competitor strategies. The AI capabilities of Deskhero analyze this data and provide insights that aid in decision-making.
Finally, the advanced AI capabilities of Deskhero leverage OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and scraped website data. This information is then sent through OpenAI's ChatGPT to generate suggested replies, enhancing the efficiency of the customer support team.
How does Deskhero's AI categorize tickets?
Deskhero's AI uses OpenAI Embeddings to analyze the content of the tickets and categorizes them based on their relevance to different topics or issues.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI generates knowledge base articles from previously uploaded files like policies, manuals, and presentations. This ensures the knowledge base is comprehensive and up-to-date.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and scraped website data. This information is then sent through OpenAI's ChatGPT to generate suggested replies.
* This article provides an example of how a fictive company in the Vinyl Decals & Stickers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
