Sticker Symphony has a diverse customer base with varied queries and concerns. With Deskhero's ticket management feature, they can efficiently handle these customer requests. The AI capabilities of Deskhero help in prioritizing these tickets based on their urgency and complexity, ensuring timely responses.
Deskhero's AI also assists in maintaining a robust knowledge base by generating articles from word, powerpoint, and pdf files. This feature enables the helpdesk team to quickly find solutions to common customer queries, improving their productivity.
The custom fields feature of Deskhero allows Sticker Symphony to capture specific information about each ticket. This data aids in providing personalized responses to customers, enhancing their satisfaction levels.
Deskhero's website scraping feature enables Sticker Symphony to stay updated with the latest industry trends and competitor strategies. The AI capabilities of Deskhero analyze this data and provide actionable insights, helping the company stay competitive.
Lastly, Deskhero's advanced AI capabilities use OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and scraped website data. This information is then processed by OpenAI's ChatGPT to generate suggested replies, reducing the workload of the helpdesk team.
How does Deskhero's AI prioritize tickets?
Deskhero's AI uses OpenAI Embeddings to analyze the content of the tickets and prioritizes them based on their urgency and complexity.
How does Deskhero's AI assist in maintaining a robust knowledge base?
Deskhero's AI generates knowledge base articles from word, powerpoint, and pdf files. This ensures the knowledge base is comprehensive and up-to-date.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and scraped website data. This information is then processed by OpenAI's ChatGPT to generate suggested replies.
* This article provides an example of how a fictive company in the Vinyl Decals & Stickers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
