VinylVibes receives a large volume of customer queries every day. To manage these effectively, they use Deskhero's AI-powered ticket management system. The system uses OpenAI embeddings to understand the context of each ticket, allowing it to categorize and prioritize tickets based on their urgency and complexity.
VinylVibes also utilizes Deskhero's custom fields and structured data lists to tailor the system to their specific needs. For example, they have custom fields for 'Order ID' and 'Product Model', which helps in quicker resolution of queries related to orders and products.
Deskhero's AI-enhanced knowledge base is another feature that VinylVibes finds invaluable. The AI analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest relevant articles to customers as they type their query. This reduces the number of tickets that need to be handled by human agents, allowing them to focus on more complex issues.
Additionally, VinylVibes uses Deskhero's AI-powered comprehensive search bar to quickly find the information they need. Whether they're searching for a specific ticket, a knowledge base article, or a piece of scraped website data, the search bar delivers accurate results in no time.
Finally, VinylVibes uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage Deskhero's AI capabilities across their entire operation, leading to improved efficiency and customer satisfaction.
How does Deskhero's AI capabilities help in managing tickets at VinylVibes?
Deskhero's AI capabilities use OpenAI embeddings to understand the context of each ticket, allowing it to automatically categorize and prioritize tickets based on their urgency and complexity.
How does Deskhero's AI enhance the knowledge base at VinylVibes?
Deskhero's AI analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest relevant articles to customers as they type their query.
How does Deskhero's REST API benefit VinylVibes?
Deskhero's REST API allows VinylVibes to integrate the platform with their existing systems, enabling them to leverage Deskhero's AI capabilities across their entire operation.
* This article provides an example of how a fictive company in the Vinyl Record Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
