VFXMaster Studios often deals with complex technical issues related to their visual effects software. With Deskhero's advanced AI capabilities, they are able to quickly find relevant information from previous tickets, knowledge base articles, and uploaded files like software manuals. This has significantly reduced the resolution time for technical issues.
Deskhero's AI also generates suggested replies based on the relevant content found. This not only speeds up the response time but also ensures that the replies are accurate and consistent.
The AI-powered knowledge base feature of Deskhero has been a game-changer for VFXMaster Studios. The AI can generate knowledge base articles from Word, PowerPoint, and PDF files, which has made it much easier to create and update the knowledge base.
Deskhero's website scraping feature has also been very useful for VFXMaster Studios. The AI can scrape data from their website and use it to enhance the search results and generate suggested replies. This ensures that the most recent information is always available to the helpdesk team and the users.
Overall, Deskhero's advanced AI capabilities have greatly improved the efficiency of the helpdesk at VFXMaster Studios, leading to higher user satisfaction.
How does Deskhero's AI find relevant information for resolving technical issues?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like software manuals, and scraped website data to find relevant information for resolving technical issues.
How does Deskhero's AI ensure that the replies are accurate and consistent?
Deskhero's AI generates suggested replies based on the relevant content found. This ensures that the replies are accurate and consistent.
How does Deskhero's AI use the data scraped from the website?
Deskhero's AI uses the data scraped from the website to enhance the search results and generate suggested replies. This ensures that the most recent information is always available to the helpdesk team and the users.
* This article provides an example of how a fictive company in the Visual Effects and Animation Production industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
