Sculpture Masterpieces receives numerous queries daily about sculpture details, artist information, shipping policies, etc. The company uses Deskhero's AI capabilities to manage these queries efficiently. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content.
The AI then sends this content through OpenAI's ChatGPT to generate suggested replies. This feature has significantly reduced the response time, improving customer satisfaction. It also allows the support team to focus on more complex queries, enhancing their productivity.
Sculpture Masterpieces also utilizes Deskhero's AI-enhanced search results. When customers search for information on the platform, the AI uses the embeddings to provide the most relevant results. This feature has improved the user experience by making it easier for customers to find the information they need.
Furthermore, the company uses Deskhero's REST API to integrate the platform with their existing systems. This integration has streamlined their operations, making it easier to manage customer support across multiple platforms.
Overall, Deskhero's advanced AI capabilities have transformed Sculpture Masterpieces' customer support, making it more efficient and user-friendly.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other sources to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a search is conducted on the platform, Deskhero's AI uses the embeddings to provide the most relevant results. This makes it easier for users to find the information they need.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that can be used to integrate the platform with other systems.
* This article provides an example of how a fictive company in the Visual Arts industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
