RehabWorks was struggling with managing the high volume of inquiries they received from clients, partners, and potential customers. They needed a solution that could help them manage these inquiries more efficiently and provide timely responses. Deskhero provided the perfect solution with its advanced AI capabilities and ticket management system.
With Deskhero, RehabWorks has been able to automate their ticket management process, reducing the time spent on manual tasks. The AI uses OpenAI embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This has significantly reduced the time spent crafting responses and improved response times.
Deskhero's AI has also been instrumental in enhancing the search results for RehabWorks. The AI uses the same OpenAI embeddings to find relevant content, making it easier for the support team to find the information they need to resolve issues. This has resulted in faster resolution times and increased customer satisfaction.
RehabWorks has also found Deskhero's custom fields and user groups features to be extremely useful. These features have allowed them to organize their tickets and manage their team more effectively, improving their workflow and making their support process more efficient.
Overall, Deskhero's advanced AI capabilities have greatly improved RehabWorks' customer support, making it more efficient and effective.
How has Deskhero improved RehabWorks' response times?
Deskhero's AI capabilities have automated the ticket management process and generated suggested replies, significantly reducing the time spent crafting responses and improving response times.
How has Deskhero enhanced RehabWorks' search results?
Deskhero's AI uses OpenAI embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content, enhancing the search results and making it easier for the support team to find the information they need.
How has Deskhero helped RehabWorks manage their team more effectively?
Deskhero's custom fields and user groups features have allowed RehabWorks to organize their tickets and manage their team more effectively, improving their workflow and making their support process more efficient.
* This article provides an example of how a fictive company in the Vocational Rehabilitation Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
