VocaRehab Solutions receives a high volume of inquiries from clients, partners, and potential customers. They were struggling with managing these inquiries efficiently and providing timely responses. With Deskhero, they have been able to automate their ticket management system, reducing the time spent on manual tasks and improving their response times.
Deskhero's AI capabilities have been particularly beneficial for VocaRehab Solutions. The AI uses OpenAI embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This has significantly reduced the time spent by the support team in crafting responses, allowing them to focus on more complex issues.
VocaRehab Solutions has also utilized Deskhero's AI to enhance their search results. The AI uses the same OpenAI embeddings to find relevant content, making it easier for the support team to find the information they need to resolve issues. This has resulted in faster resolution times and increased customer satisfaction.
Additionally, VocaRehab Solutions has used Deskhero's custom fields and user groups features to organize their tickets and manage their team more effectively. This has improved their workflow and made their support process more efficient.
Overall, Deskhero's advanced AI capabilities have transformed VocaRehab Solutions' customer support, making it more efficient and effective.
How has Deskhero improved VocaRehab Solutions' response times?
Deskhero's AI capabilities have automated the ticket management system and generated suggested replies, significantly reducing the time spent crafting responses and improving response times.
How has Deskhero enhanced VocaRehab Solutions' search results?
Deskhero's AI uses OpenAI embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content, enhancing the search results and making it easier for the support team to find the information they need.
How has Deskhero helped VocaRehab Solutions manage their team more effectively?
Deskhero's custom fields and user groups features have allowed VocaRehab Solutions to organize their tickets and manage their team more effectively, improving their workflow and making their support process more efficient.
* This article provides an example of how a fictive company in the Vocational Rehabilitation Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
