TechEd Vocational School receives hundreds of inquiries daily from students about course details, schedules, and enrollment procedures. Managing these inquiries was a significant challenge until they implemented Deskhero. The platform's AI capabilities analyze the content of incoming tickets, suggesting replies based on previous tickets and knowledge base articles. This feature has significantly reduced the time taken to respond to inquiries, enhancing the efficiency of TechEd's customer support team.
Deskhero's AI also enhances the search results in TechEd's knowledge base. By leveraging OpenAI Embeddings from previous tickets and uploaded files like policies and manuals, the AI provides more relevant search results to both the support team and students. This feature has improved the usability of the knowledge base, reducing the number of repeated inquiries.
The custom fields and structured data lists provided by Deskhero allow TechEd to categorize and prioritize tickets effectively. The AI capabilities further enhance this by identifying patterns and trends in the tickets, helping the team to anticipate and prepare for frequently asked questions.
With Deskhero's REST API, TechEd has integrated the platform with their existing systems, creating a seamless workflow. The AI capabilities of Deskhero also play a crucial role here, analyzing data from various sources to provide comprehensive support.
Overall, Deskhero's advanced AI capabilities have transformed TechEd's customer support services, improving efficiency and customer satisfaction.
How does Deskhero's AI suggest replies to tickets?
Deskhero's AI analyzes the content of the incoming ticket and leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest the most relevant replies.
How does Deskhero's AI enhance search results in the knowledge base?
The AI uses OpenAI Embeddings from previous tickets and uploaded files to provide more relevant and accurate search results in the knowledge base.
How does Deskhero's AI help in managing tickets?
Deskhero's AI identifies patterns and trends in the tickets, helping the support team to categorize, prioritize, and prepare responses for frequently asked questions.
* This article provides an example of how a fictive company in the Vocational schools industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
