TechTrade School receives numerous queries daily from prospective students, current students, and alumni. To manage these effectively, they use Deskhero's advanced AI capabilities. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations and scraped website data to find relevant content and generate suggested replies.
The AI-powered solution has significantly reduced the response time for customer queries. The AI quickly scans through the vast amount of data available and provides the most relevant information as a response. This has not only improved the efficiency of the customer support team but also increased customer satisfaction.
Deskhero's AI capabilities have also enhanced the search results on TechTrade School's support page. The AI uses the embeddings to provide more accurate and relevant search results, making it easier for users to find the information they need.
Moreover, TechTrade School uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to manage tickets, user groups, and other tasks more efficiently.
Overall, Deskhero's advanced AI capabilities have revolutionized TechTrade School's customer support, making it more efficient and effective.
How has Deskhero improved the efficiency of TechTrade School's customer support?
Deskhero's AI capabilities have significantly reduced the response time for customer queries by providing suggested replies based on relevant content. It has also improved the accuracy of search results on the support page.
How does TechTrade School integrate Deskhero with their existing systems?
TechTrade School uses Deskhero's REST API to seamlessly integrate the platform with their existing systems, allowing them to manage tickets, user groups, and other tasks more efficiently.
How does Deskhero's AI find the most relevant content for responding to queries?
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations and scraped website data to find the most relevant content.
* This article provides an example of how a fictive company in the Vocational and Trade Schools industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
