CulinaryCraft Institute receives a large number of inquiries from interested applicants, enrolled students, and graduates. To handle these efficiently, they use Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like recipes/manuals/presentations and scraped website data to find relevant content and generate suggested replies.
The AI-powered solution has drastically cut down the response time for customer inquiries. The AI swiftly sifts through the extensive data available and provides the most pertinent information as a response. This has not only boosted the productivity of the customer support team but also elevated customer satisfaction levels.
Deskhero's AI capabilities have also improved the search results on CulinaryCraft Institute's support page. The AI uses the embeddings to deliver more precise and relevant search results, making it simpler for users to locate the information they require.
In addition, CulinaryCraft Institute uses Deskhero's REST API to integrate the platform with their existing systems. This smooth integration enables them to manage tickets, user groups, and other tasks more effectively.
In conclusion, Deskhero's advanced AI capabilities have transformed CulinaryCraft Institute's customer support, making it more efficient and user-friendly.
How has Deskhero enhanced the productivity of CulinaryCraft Institute's customer support?
Deskhero's AI capabilities have drastically cut down the response time for customer inquiries by providing suggested replies based on relevant content. It has also improved the precision of search results on the support page.
How does CulinaryCraft Institute integrate Deskhero with their existing systems?
CulinaryCraft Institute uses Deskhero's REST API to smoothly integrate the platform with their existing systems, enabling them to manage tickets, user groups, and other tasks more effectively.
How does Deskhero's AI find the most relevant content for responding to inquiries?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like recipes/manuals/presentations and scraped website data to find the most pertinent content.
* This article provides an example of how a fictive company in the Vocational and Trade Schools industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
