Inclusive Learning Center provides vocational training for students with disabilities. They receive a wide variety of inquiries and support requests from students, parents, and educators. To manage these effectively, they use Deskhero's structured data lists and user groups features to organize tickets and assign them to the appropriate team members.
The Center leverages Deskhero's advanced AI capabilities to enhance their support services. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to generate suggested replies, helping the support team to respond to inquiries more quickly and accurately.
Deskhero's knowledge base feature is a valuable resource for the Center's students. The AI capabilities enhance this feature by using website scraping to automatically update the knowledge base with new information from the Center's website, ensuring that students always have access to the most up-to-date information.
The custom email domains feature allows the Center to maintain a consistent brand image in their communications. This helps to build trust with students and parents, and makes it easier for them to identify legitimate communications from the Center.
Finally, the Center uses Deskhero's REST API to integrate the platform with their existing systems, providing a seamless experience for both their support team and their students.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to generate suggested replies, helping the support team to respond to inquiries more quickly.
How does Deskhero's knowledge base feature stay updated?
Deskhero's AI capabilities use website scraping to automatically update the knowledge base with new information from your website, ensuring that users always have access to the most up-to-date information.
Can Deskhero maintain a consistent brand image in communications?
Yes, Deskhero's custom email domains feature allows you to maintain a consistent brand image in your communications, helping to build trust with your users.
* This article provides an example of how a fictive company in the Vocational Training for Students with Disabilities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
