Empower Vocational Institute provides vocational training for students with disabilities. They receive a high volume of inquiries and support requests, which they manage using Deskhero's tickets management and kanban board features. These features allow them to organize and prioritize tickets, ensuring that each one is addressed in a timely manner.
Deskhero's advanced AI capabilities are a key part of the Institute's support strategy. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to generate suggested replies, helping the support team to respond to inquiries more quickly and accurately.
The Institute uses Deskhero's knowledge base feature to provide students with a comprehensive resource for self-service support. The AI capabilities enhance this feature by using website scraping to automatically update the knowledge base with new information from the Institute's website.
The custom fields feature allows the Institute to categorize tickets based on the type of inquiry, the course it relates to, and the specific needs of the student. This helps the support team to quickly identify the most appropriate resources and responses for each ticket.
Finally, the Institute uses Deskhero's REST API to integrate the platform with their existing systems, ensuring a seamless experience for both their support team and their students.
How does Deskhero's AI capabilities enhance the ticket management process?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to generate suggested replies, significantly reducing the time it takes to respond to inquiries.
How does Deskhero's knowledge base feature work?
The knowledge base is a comprehensive resource for self-service support. It can be automatically updated with new information from your website using Deskhero's website scraping feature.
Can Deskhero be integrated with other systems?
Yes, Deskhero's REST API allows you to integrate the platform with your existing systems, ensuring a seamless experience for your support team and your customers.
* This article provides an example of how a fictive company in the Vocational Training for Students with Disabilities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
