VocaTrain uses Deskhero's AI capabilities to manage the high volume of support tickets they receive daily. The AI-powered ticket management system categorizes and assigns tickets based on their content, ensuring that each ticket is handled by the most suitable team member. This not only improves response time but also enhances the quality of support provided.
With Deskhero's AI, VocaTrain has been able to build a comprehensive knowledge base. The AI scrapes data from uploaded files like policies, manuals, presentations, and the company's website, and generates knowledge base articles. This has significantly reduced the time spent on manual data entry and content creation.
Deskhero's AI also enhances VocaTrain's search functionality. It uses OpenAI Embeddings from previous tickets, knowledge base articles, and other data to generate relevant search results. This has made it easier for both customers and staff to find the information they need quickly and efficiently.
The AI capabilities of Deskhero have also improved VocaTrain's email support. The AI generates suggested replies based on the content of the email, saving time and improving the consistency of responses. Furthermore, the AI can identify and flag urgent emails, ensuring that they are prioritized appropriately.
Overall, Deskhero's AI capabilities have significantly improved VocaTrain's customer support operations. They have reduced response times, improved the quality of support, and enhanced the user experience.
How does Deskhero's AI categorize and assign tickets?
Deskhero's AI uses OpenAI Embeddings to understand the content of the ticket. It then categorizes the ticket based on this understanding and assigns it to the most suitable team member.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI scrapes data from various sources like uploaded files and the company's website. It then uses this data to generate knowledge base articles.
How does Deskhero's AI enhance the search functionality?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other data to generate relevant search results. This makes it easier for users to find the information they need.
* This article provides an example of how a fictive company in the Vocational Training Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
