SkillBridge uses Deskhero's AI to manage their support tickets effectively. The AI-powered system automatically categorizes and routes tickets to the appropriate team members based on their content. This has resulted in faster response times and more accurate solutions, enhancing customer satisfaction.
Deskhero's AI has enabled SkillBridge to create a robust knowledge base. The AI scrapes data from various sources such as uploaded documents and the company's website, generating useful knowledge base articles. This has not only saved time but also ensured that the knowledge base is always up-to-date and comprehensive.
The search functionality at SkillBridge has been greatly improved with Deskhero's AI. It uses OpenAI Embeddings from previous tickets and knowledge base articles to provide relevant search results. This has made it easier for customers and staff to find the information they need, reducing the need for unnecessary support tickets.
SkillBridge also uses Deskhero's AI to enhance their email support. The AI suggests replies based on the content of the email, ensuring consistent and efficient responses. It can also identify urgent emails and prioritize them accordingly, ensuring that critical issues are addressed promptly.
In conclusion, Deskhero's AI capabilities have revolutionized SkillBridge's customer support operations. They have improved response times, increased the accuracy of solutions, and enhanced the overall customer experience.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings to understand the content of the ticket. It then categorizes the ticket based on this understanding and assigns it to the most suitable team member.
How does Deskhero's AI help in creating a knowledge base?
Deskhero's AI scrapes data from various sources like uploaded files and the company's website. It then uses this data to generate knowledge base articles.
How does Deskhero's AI enhance email support?
Deskhero's AI suggests replies based on the content of the email, ensuring consistent and efficient responses. It can also identify urgent emails and prioritize them accordingly.
* This article provides an example of how a fictive company in the Vocational Training Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
