VoiceLink uses Deskhero's structured data lists to organize customer queries. This helps them to manage a large volume of queries efficiently. The AI capabilities of Deskhero analyze the data from previous tickets, knowledge base articles, and uploaded files to suggest relevant responses, reducing the response time significantly.
The custom email domains feature of Deskhero allows VoiceLink to maintain a professional image while interacting with the customers. The AI capabilities of Deskhero ensure that the responses are not only quick but also accurate and relevant.
Deskhero's advanced AI capabilities also enhance the search results for customers. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the AI provides more relevant search results, improving the self-service experience for customers.
The knowledge base feature of Deskhero is a valuable resource for VoiceLink. The AI capabilities of Deskhero generate articles from word, powerpoint, pdf files, and even scrape data from the website, keeping the knowledge base updated with the latest information.
Lastly, the REST API of Deskhero allows VoiceLink to integrate the platform with their existing systems, providing a seamless experience for both the support team and the customers.
How does Deskhero's AI capabilities help in managing customer queries?
Deskhero's AI capabilities analyze the data from previous tickets, knowledge base articles, and uploaded files to suggest relevant responses. This reduces the response time significantly.
How does Deskhero enhance the self-service experience for customers?
Deskhero leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide more relevant search results. This improves the self-service experience for customers.
How does Deskhero keep the knowledge base updated?
Deskhero's AI capabilities generate articles from word, powerpoint, pdf files, and scrape data from the website. This keeps the knowledge base updated with the latest information.
* This article provides an example of how a fictive company in the Voice and Video Conferencing Solutions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
