ConnectPro receives a high volume of customer queries daily. Using Deskhero's ticket management feature, they can sort and prioritize these queries effectively. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant responses, reducing the time spent by the support team on each ticket.
The custom fields feature allows ConnectPro to categorize their tickets based on the type of query, product, or issue. This helps in assigning the tickets to the right support team member, ensuring faster resolution.
Deskhero's advanced AI capabilities also enhance the search results for customers. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the AI provides more relevant search results, making it easier for customers to find the information they need.
The knowledge base feature of Deskhero is a valuable resource for both the support team and the customers. The AI capabilities of Deskhero generate articles from word, powerpoint, pdf files, and even scrape data from the website, keeping the knowledge base updated with the latest information.
Lastly, the REST API of Deskhero allows ConnectPro to integrate the platform with their existing systems, providing a seamless experience for both the support team and the customers.
How does Deskhero's AI capabilities help in managing tickets?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest relevant responses. This reduces the time spent by the support team on each ticket and ensures faster resolution.
How does Deskhero enhance the search results?
Deskhero leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide more relevant search results. This makes it easier for customers to find the information they need.
How does Deskhero keep the knowledge base updated?
Deskhero's AI capabilities generate articles from word, powerpoint, pdf files, and scrape data from the website. This keeps the knowledge base updated with the latest information.
* This article provides an example of how a fictive company in the Voice and Video Conferencing Solutions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
