TalkNet handles thousands of customer queries every day. Using Deskhero's tickets management feature, the company is able to handle these queries more efficiently. The AI capabilities of Deskhero further enhance this process by suggesting replies based on previous tickets and relevant content.
Deskhero's AI also helps in maintaining and updating TalkNet's knowledge base. The AI generates articles from uploaded files like policies, manuals, and presentations, and also scrapes the company's website for relevant information. This ensures that the knowledge base is comprehensive and up-to-date.
TalkNet uses Deskhero's custom fields and user groups features to provide personalized customer support. The AI capabilities of Deskhero help in identifying common issues among specific user groups and tailoring responses accordingly. This has led to improved customer satisfaction rates.
The comprehensive search bar powered by Deskhero's AI has made it easier for TalkNet's support team to find relevant information quickly. The AI uses OpenAI Embeddings from the knowledge base, uploaded files, and scraped website data to enhance search results.
TalkNet also uses Deskhero's REST API to integrate the platform with other systems. This seamless integration has improved the efficiency of the company's helpdesk services.
How does Deskhero's AI improve ticket management?
Deskhero's AI suggests replies based on previous tickets and relevant content. This helps in managing tickets more efficiently and providing quicker responses.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI generates articles from uploaded files and scrapes the company's website for relevant information. This ensures that the knowledge base is comprehensive and up-to-date.
Can Deskhero's AI personalize customer support?
Yes, Deskhero's AI can identify common issues among specific user groups and tailor responses accordingly. This helps in personalizing customer support and improving customer satisfaction rates.
* This article provides an example of how a fictive company in the Voice over Internet Protocol (VoIP) services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
