DialCloud receives numerous customer queries every day. With Deskhero's tickets management feature, the company is able to handle these queries efficiently. The AI capabilities of Deskhero further enhance this process by suggesting replies based on previous tickets and relevant content.
Deskhero's AI also plays a crucial role in maintaining DialCloud's knowledge base. The AI generates articles from uploaded files like policies, manuals, and presentations, and also scrapes the company's website for relevant information. This ensures that the knowledge base is always up-to-date and comprehensive.
DialCloud uses Deskhero's custom fields and user groups features to provide personalized customer support. The AI capabilities of Deskhero help in identifying common issues among specific user groups and tailoring responses accordingly. This has significantly improved customer satisfaction rates.
The comprehensive search bar powered by Deskhero's AI has made it easier for DialCloud's support team to find relevant information quickly. The AI uses OpenAI Embeddings from the knowledge base, uploaded files, and scraped website data to enhance search results.
Finally, DialCloud uses Deskhero's REST API to integrate the platform with other systems. This seamless integration has improved the efficiency of the company's customer support operations.
How does Deskhero's AI enhance ticket management?
Deskhero's AI leverages OpenAI Embeddings from previous tickets to find relevant content and suggest replies. This automates part of the ticket management process and helps in providing quicker responses.
How does Deskhero's AI improve the search function?
The AI uses OpenAI Embeddings from the knowledge base, uploaded files, and scraped website data to enhance search results. This makes it easier to find relevant information quickly.
Can Deskhero's AI personalize customer support?
Yes, Deskhero's AI can identify common issues among specific user groups and tailor responses accordingly. This helps in personalizing customer support and improving customer satisfaction rates.
* This article provides an example of how a fictive company in the Voice over Internet Protocol (VoIP) services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
