Democracy Outreach uses Deskhero's advanced AI capabilities to manage the high volume of queries they receive from voters seeking information about the voting process. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations and scraped website data to find relevant content and generate suggested replies.
The AI-powered ticket management system allows Democracy Outreach to efficiently handle and respond to queries, reducing the time spent by human agents on repetitive questions. This allows them to focus on more complex issues that require human intervention.
Deskhero's comprehensive search bar, powered by AI, enhances the user experience by providing accurate search results. This feature is particularly useful for voters who are looking for specific information on the website.
Democracy Outreach also utilizes Deskhero's REST API to integrate the platform with their existing systems, ensuring seamless data exchange and enhancing operational efficiency.
By leveraging Deskhero's AI capabilities, Democracy Outreach has been able to improve their customer service, increase their outreach efficiency, and provide better voter education.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the AI enhance search results?
The AI uses OpenAI Embeddings to understand the context and semantics of the search query. It then matches this with the relevant content in the database to provide accurate search results.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows it to be integrated with other systems, ensuring seamless data exchange.
* This article provides an example of how a fictive company in the Voter Outreach and Education industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
