Civic Engagement Alliance uses Deskhero's AI capabilities to maintain and update their knowledge base. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations and scraped website data to find relevant content and enhance the knowledge base.
The AI-powered knowledge base provides accurate and relevant information to citizens, improving their understanding of the voting process and increasing their participation.
Civic Engagement Alliance also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from official sources. This ensures that citizens have access to the most accurate and up-to-date information.
By integrating Deskhero's REST API with their existing systems, Civic Engagement Alliance has been able to ensure seamless data exchange and improve their operational efficiency.
Through the use of Deskhero's AI capabilities, Civic Engagement Alliance has been able to improve their outreach efforts, enhance voter education, and promote civic participation.
How does the AI enhance the knowledge base?
The AI uses OpenAI Embeddings to understand the content and context of the information. It then uses this understanding to find relevant content and enhance the knowledge base.
What is the benefit of the website scraping feature?
The website scraping feature allows Deskhero to automatically extract and update information from official sources, ensuring that the knowledge base is always up-to-date.
How does the REST API improve operational efficiency?
The REST API allows Deskhero to be integrated with other systems, ensuring seamless data exchange. This improves operational efficiency by eliminating the need for manual data entry and reducing the risk of errors.
* This article provides an example of how a fictive company in the Voter Outreach and Education industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
