Voter Education Network uses Deskhero's AI capabilities to efficiently manage the large number of inquiries they receive from citizens. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations and scraped website data to find relevant content and generate suggested replies.
The AI-powered kanban board allows Voter Education Network to track and manage tickets effectively, ensuring that no inquiry goes unanswered. This feature has significantly improved their response time and customer satisfaction.
Voter Education Network also uses Deskhero's custom fields feature to categorize inquiries based on their nature. This helps them prioritize and handle queries more efficiently.
By integrating Deskhero's REST API with their existing systems, Voter Education Network has been able to ensure seamless data exchange and improve their operational efficiency.
Through the use of Deskhero's AI capabilities, Voter Education Network has been able to improve their customer service, streamline their outreach efforts, and enhance voter education.
How does the AI help in managing tickets?
The AI uses OpenAI Embeddings to understand the content and context of the tickets. It then generates suggested replies based on this understanding, helping to manage tickets more efficiently.
What is the benefit of the custom fields feature?
The custom fields feature allows you to categorize inquiries based on their nature. This helps in prioritizing and handling queries more efficiently.
How does the REST API improve operational efficiency?
The REST API allows Deskhero to be integrated with other systems, ensuring seamless data exchange. This improves operational efficiency by eliminating the need for manual data entry and reducing the risk of errors.
* This article provides an example of how a fictive company in the Voter Outreach and Education industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
