VoterVoice receives a wide range of inquiries related to voting rights, election procedures, and voter responsibilities. To manage these inquiries effectively, VoterVoice uses Deskhero's ticket management system. The system categorizes the tickets based on their priority and routes them to the appropriate team members.
Deskhero's advanced AI capabilities play a crucial role in managing these tickets. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This feature not only reduces the response time but also ensures that the responses are accurate and consistent.
VoterVoice also uses Deskhero's knowledge base feature to create a comprehensive repository of information related to voting. The AI capabilities of Deskhero can generate articles from various sources such as word documents, powerpoint presentations, pdf files, and even scrape data from websites. This feature allows VoterVoice to keep their knowledge base updated with the latest information.
Deskhero's comprehensive search bar, powered by AI, enhances the search results by finding relevant content from the knowledge base and other sources. This feature enables voters to find the information they need quickly and easily, thereby improving their overall experience.
Lastly, VoterVoice uses Deskhero's REST API to integrate the platform with their existing systems. This integration provides a unified view of their operations and helps them make data-driven decisions.
How does Deskhero's AI capabilities help in managing tickets?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This helps in reducing the response time and ensuring that the responses are accurate and consistent.
How does Deskhero's AI capabilities help in keeping the knowledge base updated?
Deskhero's AI capabilities can generate knowledge base articles from various sources such as word documents, powerpoint presentations, pdf files, and even scrape data from websites. This helps in keeping the knowledge base updated with the latest information.
How does Deskhero's AI-powered search bar improve the voter's experience?
Deskhero's AI-powered search bar finds relevant content from the knowledge base and other sources. This enables voters to find the information they need quickly and easily, thereby improving their overall experience.
* This article provides an example of how a fictive company in the Voter Registration and Get Out the Vote (GOTV) Campaigns industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
