VoteMax receives a high volume of inquiries related to voter registration processes, eligibility criteria, and voting locations. To manage these inquiries effectively, VoteMax uses Deskhero's ticket management system. The system categorizes the tickets based on their priority and routes them to the appropriate team members.
Deskhero's advanced AI capabilities leverage OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies. This feature significantly reduces the response time and ensures that voters receive accurate information. It also frees up the team members to focus on more complex queries that require human intervention.
VoteMax also uses Deskhero's knowledge base feature to create a comprehensive repository of information related to voting. The AI capabilities of Deskhero can generate articles from word, powerpoint, pdf files, and even scrape data from websites. This feature allows VoteMax to keep their knowledge base updated with the latest information without any manual effort.
Deskhero's comprehensive search bar, powered by AI, enhances the search results by finding relevant content from the knowledge base, uploaded files, and scraped website data. This feature enables voters to find the information they need quickly and easily.
Lastly, VoteMax uses Deskhero's REST API to integrate the platform with their existing systems. This integration allows VoteMax to have a unified view of their operations and make data-driven decisions.
How does Deskhero's AI capabilities help in managing tickets?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies. This helps in reducing the response time and ensuring that the responses are accurate.
How does Deskhero's AI capabilities help in keeping the knowledge base updated?
Deskhero's AI capabilities can generate knowledge base articles from word, powerpoint, pdf files, and even scrape data from websites. This helps in keeping the knowledge base updated with the latest information without any manual effort.
How does Deskhero's AI-powered search bar enhance the search results?
Deskhero's AI-powered search bar finds relevant content from the knowledge base, uploaded files, and scraped website data. This enhances the search results and enables users to find the information they need quickly and easily.
* This article provides an example of how a fictive company in the Voter Registration and Get Out the Vote (GOTV) Campaigns industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
