ToxicGuard Logistics, a renowned firm in the warehousing and storage of hazardous materials, encountered difficulties in handling customer queries and support tickets efficiently. The complexity of their operations often led to extended resolution times and customer dissatisfaction.
By implementing Deskhero, ToxicGuard Logistics was able to leverage the platform's advanced AI capabilities to enhance its helpdesk services. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content, which is then processed by OpenAI's ChatGPT to generate suggested replies.
This has significantly reduced the time taken to resolve customer queries, as the AI can instantly suggest accurate responses based on a comprehensive understanding of the company's operations and procedures. The AI also enhances search results, making it easier for support staff to find relevant information quickly.
Furthermore, the AI's ability to learn from past interactions allows it to continuously improve its suggestions over time, further enhancing efficiency and customer satisfaction. The custom fields and user groups features also enable ToxicGuard Logistics to tailor the platform to their specific needs, improving the overall effectiveness of their helpdesk services.
With Deskhero, ToxicGuard Logistics has been able to transform their helpdesk services, leading to improved customer satisfaction and operational efficiency.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and other relevant data to suggest accurate responses instantly. This significantly reduces the time taken to resolve customer queries.
Can Deskhero's AI learn and improve over time?
Yes, Deskhero's AI learns from past interactions and continuously improves its suggestions over time, leading to enhanced efficiency and accuracy.
Can ToxicGuard Logistics customize Deskhero to suit their specific needs?
Yes, Deskhero offers features like custom fields and user groups that allow companies to tailor the platform to their specific needs.
* This article provides an example of how a fictive company in the Warehousing and storage of hazardous materials industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
