Warehouse Wizard uses Deskhero's user groups feature to segment their customers based on various factors like size, location, and type of goods stored. The AI capability of Deskhero helps in identifying the specific needs of each group and suggests tailored responses to their queries.
The company uses Deskhero's kanban board to manage their workflow. The AI assists in prioritizing tasks based on urgency and complexity, helping the team to focus on critical issues first.
Warehouse Wizard has a comprehensive knowledge base, including word, powerpoint, and pdf files. Deskhero's AI uses OpenAI Embeddings to extract relevant information from these files to generate suggested replies. This not only improves the quality of responses but also speeds up the resolution process.
Deskhero's advanced search bar enables the helpdesk team to quickly find relevant information from the knowledge base, previous tickets, and scraped website data. The AI enhances the search results, making it easier for the team to find the necessary information.
Lastly, Warehouse Wizard uses Deskhero's REST API to integrate the platform with their existing systems, ensuring seamless data exchange and improving the overall efficiency of their helpdesk services.
How does Deskhero's AI assist in managing user groups?
Deskhero's AI identifies the specific needs of each user group based on their characteristics and suggests tailored responses to their queries.
How does Deskhero's AI help in managing the workflow?
Deskhero's AI assists in prioritizing tasks on the kanban board based on urgency and complexity, helping the team to focus on critical issues first.
How does Deskhero's advanced search bar work?
Deskhero's advanced search bar enables users to quickly find relevant information from the knowledge base, previous tickets, and scraped website data. The AI enhances the search results, making it easier for the team to find the necessary information.
* This article provides an example of how a fictive company in the Warehousing and storage operations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
