With a large customer base, Warehouse Pro receives a myriad of support tickets daily. Using Deskhero's ticket management feature, these tickets are categorized and prioritized efficiently. Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest relevant responses, thereby reducing the time taken to resolve each ticket.
Warehouse Pro often gets queries that require detailed instructions or explanations. To handle these, they use Deskhero's knowledge base feature. The AI capabilities of Deskhero generate articles from uploaded files like policies, manuals, and presentations, drastically reducing the time spent on creating detailed responses to complex queries.
Warehouse Pro also leverages Deskhero's website scraping feature to keep their knowledge base current. The AI capabilities of Deskhero scrape the company's website for any new information or updates and automatically add them to the knowledge base, ensuring that the support agents always have the most recent information.
Using Deskhero's custom fields and user groups features, Warehouse Pro provides personalized support to their clients. The AI capabilities of Deskhero analyze the client's history and suggest relevant fields and groups based on their past interactions, improving the quality of their support services and increasing customer satisfaction.
Lastly, Warehouse Pro uses Deskhero's REST API to integrate their existing systems with Deskhero. This integration allows them to leverage the AI capabilities of Deskhero across their entire operation, further enhancing their efficiency and effectiveness.
How does Deskhero's AI capabilities improve the efficiency of our support services?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and uploaded files to suggest relevant responses to new tickets. This reduces the time spent by support agents on each ticket, improving the efficiency of your support services.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically scrapes your company's website for any new information or updates and adds them to the knowledge base. This ensures that your support agents always have the most recent information at their disposal.
Can we integrate our existing systems with Deskhero?
Yes, Deskhero provides a REST API that you can use to integrate your existing systems with Deskhero. This allows you to leverage the AI capabilities of Deskhero across your entire operation.
* This article provides an example of how a fictive company in the Warehousing and storage industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
