BlueWave Logistics uses Deskhero's AI capabilities to manage their customer support tickets. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to suggest replies. This not only speeds up the process but also ensures the accuracy of responses.
The company also uses the AI-powered comprehensive search bar to find relevant content quickly. This has significantly reduced the time spent on searching for information, allowing the support team to focus more on resolving customer queries.
Deskhero's AI capabilities have also been instrumental in creating a robust knowledge base for BlueWave. The AI can generate knowledge base articles from word, powerpoint, pdf files, making it easier for the company to keep their knowledge base updated.
Moreover, the AI's ability to scrape website data has helped BlueWave in keeping their knowledge base relevant and comprehensive. This has not only improved the efficiency of the support team but also enhanced the customer experience.
Overall, Deskhero's AI capabilities have significantly improved BlueWave's helpdesk services, making them more efficient, productive, and customer-friendly.
How does Deskhero's AI improve the accuracy of responses?
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest replies, ensuring the accuracy of responses.
How does the AI-powered search bar improve productivity?
The AI-powered search bar uses OpenAI Embeddings to find relevant content quickly, reducing the time spent on searching for information and allowing the support team to focus more on resolving customer queries.
How does Deskhero's AI help in creating a robust knowledge base?
The AI can generate knowledge base articles from word, powerpoint, pdf files, and can scrape website data, making it easier to keep the knowledge base updated and comprehensive.
* This article provides an example of how a fictive company in the Operation of warehousing facilities for water transport activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
