HarborSafe Storage uses Deskhero's AI capabilities to manage their customer support tickets. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to suggest replies. This has significantly improved the speed and accuracy of their responses.
The company also uses the AI-powered comprehensive search bar to find relevant content quickly. This feature has proven to be particularly useful in handling complex customer queries that require detailed information from various sources.
Deskhero's AI capabilities have also been instrumental in managing HarborSafe's ticket system. The AI suggests replies based on the context of the query, making it easier for the support team to handle multiple tickets simultaneously.
Moreover, the AI's ability to generate knowledge base articles from word, powerpoint, pdf files has helped HarborSafe in creating a robust knowledge base. This has not only improved the efficiency of the support team but also empowered customers to find solutions on their own.
Overall, Deskhero's AI capabilities have transformed HarborSafe's customer support system, making it more efficient, responsive, and customer-friendly.
How does Deskhero's AI improve response speed and accuracy?
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest replies, improving the speed and accuracy of responses.
How does the AI-powered search bar work?
The AI-powered search bar uses OpenAI Embeddings to find relevant content quickly, making it easier to handle complex customer queries.
How does Deskhero's AI help in creating a robust knowledge base?
The AI can generate knowledge base articles from word, powerpoint, pdf files, making it easier to create a comprehensive knowledge base that empowers customers to find solutions on their own.
* This article provides an example of how a fictive company in the Operation of warehousing facilities for water transport activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
