With a large customer base, WashMaster was struggling with managing the high volume of support tickets. They turned to Deskhero for its ticket management feature and AI capabilities. Using OpenAI Embeddings, Deskhero was able to analyze previous tickets, knowledge base articles, and uploaded files like policies and manuals to generate suggested replies. This significantly reduced the time taken to respond to customer queries and improved customer satisfaction.
Deskhero's AI also enhanced WashMaster's search results. When customers searched for solutions on WashMaster's knowledge base, Deskhero used the same OpenAI Embeddings to provide more relevant search results. This self-service approach reduced the number of tickets generated and allowed WashMaster's support team to focus on more complex issues.
The custom fields and user groups features allowed WashMaster to categorize and prioritize tickets effectively. This ensured that urgent or complex tickets were addressed promptly by the appropriate team members.
WashMaster also utilized Deskhero's REST API to integrate with their existing systems. This seamless integration further streamlined their support process and provided a unified view of customer interactions.
Overall, Deskhero's AI capabilities have transformed WashMaster's customer support, improving efficiency and customer satisfaction.
How did Deskhero's AI capabilities improve WashMaster's response times?
Deskhero's AI used OpenAI Embeddings to analyze previous tickets and knowledge base articles to generate suggested replies. This significantly reduced the time taken to respond to customer queries.
How did Deskhero enhance WashMaster's search results?
When customers searched for solutions on WashMaster's knowledge base, Deskhero used OpenAI Embeddings to provide more relevant search results. This improved the effectiveness of the self-service approach.
How did WashMaster integrate Deskhero with their existing systems?
WashMaster used Deskhero's REST API to integrate with their existing systems. This provided a unified view of customer interactions and further streamlined their support process.
* This article provides an example of how a fictive company in the Washing Machine Service and Repairs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
