AquaClean was looking for a solution to improve their customer self-service experience. They chose Deskhero for its advanced AI capabilities and comprehensive knowledge base feature. AquaClean uploaded their policies, manuals, and presentations to Deskhero, which used OpenAI Embeddings to generate knowledge base articles.
These AI-generated articles provided customers with detailed and easy-to-understand solutions. This significantly reduced the number of support tickets generated and allowed AquaClean's support team to focus on more complex issues.
Deskhero's AI also enhanced AquaClean's search results. When customers searched for solutions on AquaClean's knowledge base, Deskhero used the same OpenAI Embeddings to provide more relevant search results. This improved the effectiveness of the self-service approach.
AquaClean also utilized Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their main website. This ensured that customers always had access to the most recent and accurate information.
Overall, Deskhero's AI capabilities have greatly improved AquaClean's customer self-service experience, reducing the workload on their support team and improving customer satisfaction.
How did Deskhero's AI capabilities improve AquaClean's knowledge base?
AquaClean uploaded their policies, manuals, and presentations to Deskhero, which used OpenAI Embeddings to generate knowledge base articles. These AI-generated articles provided customers with detailed and easy-to-understand solutions.
How did Deskhero enhance AquaClean's search results?
When customers searched for solutions on AquaClean's knowledge base, Deskhero used OpenAI Embeddings to provide more relevant search results. This improved the effectiveness of the self-service approach.
How did AquaClean keep their knowledge base updated?
AquaClean utilized Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their main website. This ensured that customers always had access to the most recent and accurate information.
* This article provides an example of how a fictive company in the Washing Machine Service and Repairs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
