GreenCycle Waste Management receives hundreds of customer queries daily, ranging from service schedules to recycling guidelines. The company uses Deskhero's ticket management feature to organize these queries efficiently. However, the real game-changer is the platform's advanced AI capabilities. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to find relevant content.
The AI then sends this content through OpenAI's ChatGPT to generate suggested replies. This feature has drastically reduced the time it takes for GreenCycle's customer support team to respond to queries, as they no longer need to manually search for information. Instead, they can rely on the AI to provide accurate and relevant responses.
GreenCycle also uses Deskhero's website scraping feature to keep their knowledge base up-to-date with the latest waste management guidelines and regulations. The AI uses this scraped data to enhance search results, making it easier for both the support team and customers to find the information they need.
In addition, GreenCycle uses Deskhero's custom fields and user groups features to categorize tickets based on their nature and assign them to the appropriate team. This not only improves the organization of tickets but also ensures that each query is handled by the most qualified person.
Overall, Deskhero's advanced AI capabilities have transformed GreenCycle's customer support services, improving efficiency and customer satisfaction.
How does the AI generate suggested replies?
The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. It then sends this content through OpenAI's ChatGPT to generate suggested replies.
How does the AI enhance search results?
The AI uses data from previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance search results, making it easier to find the information you need.
How does GreenCycle use Deskhero's custom fields and user groups features?
GreenCycle uses these features to categorize tickets based on their nature and assign them to the appropriate team. This improves the organization of tickets and ensures that each query is handled by the most qualified person.
* This article provides an example of how a fictive company in the Waste Collection industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
