EcoWaste Solutions handles a large volume of customer queries every day, from pickup schedules to waste segregation rules. To manage these effectively, the company uses Deskhero's ticket management system. But the real breakthrough comes with the platform's advanced AI capabilities. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to find relevant content.
This content is then processed through OpenAI's ChatGPT to generate suggested replies. This feature has significantly cut down the time taken by EcoWaste's helpdesk team to respond to customer queries, as they no longer have to manually search for information. They can rely on the AI to provide precise and relevant responses.
EcoWaste also leverages Deskhero's website scraping feature to keep their knowledge base current with the latest waste management guidelines and regulations. The AI uses this scraped data to enhance search results, making it easier for both the helpdesk team and customers to find the information they need.
Furthermore, EcoWaste uses Deskhero's custom fields and user groups features to classify tickets based on their type and assign them to the right team. This not only improves the organization of tickets but also ensures that each query is addressed by the most competent individual.
Overall, Deskhero's advanced AI capabilities have revolutionized EcoWaste's helpdesk services, enhancing efficiency and customer satisfaction.
How does the AI generate suggested replies?
The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. It then processes this content through OpenAI's ChatGPT to generate suggested replies.
How does the AI enhance search results?
The AI uses data from previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance search results, making it easier to find the information you need.
How does EcoWaste use Deskhero's custom fields and user groups features?
EcoWaste uses these features to classify tickets based on their type and assign them to the right team. This improves the organization of tickets and ensures that each query is addressed by the most competent individual.
* This article provides an example of how a fictive company in the Waste Collection industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
