CleanEarth Disposal Services has a vast knowledge base that includes information on various types of waste, disposal methods, regulations, and more. Keeping this knowledge base up-to-date was a challenge until they started using Deskhero. The platform's AI capabilities allow them to automatically generate articles from Word, PowerPoint, and PDF files, as well as scrape data from their website.
The AI also enhances the search results within the knowledge base. When an agent or a customer searches for information, the AI uses OpenAI Embeddings to find the most relevant content. This has greatly improved the accuracy and speed of information retrieval, leading to faster resolution times and higher customer satisfaction.
Deskhero's AI also generates suggested replies for customer support tickets based on the knowledge base articles and other relevant content. This has significantly reduced the time spent by agents on each ticket, allowing them to handle more tickets in less time.
With Deskhero's custom fields feature, CleanEarth can tailor the platform to their specific needs. They can create custom fields for different types of waste, disposal methods, and more, making it easier for agents to categorize and manage tickets.
Overall, Deskhero's advanced AI capabilities have greatly improved CleanEarth's knowledge base management, making it more efficient and effective.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. It can also scrape data from your company's website to create new articles.
How does Deskhero's AI enhance search results in the knowledge base?
When a search is performed in the knowledge base, the AI uses OpenAI Embeddings to find the most relevant content. This enhances the accuracy and speed of search results.
How does Deskhero's AI generate suggested replies for tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
* This article provides an example of how a fictive company in the Waste Disposal industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
