GreenCycle Waste Solutions receives a high volume of customer inquiries daily, ranging from service requests to complaints and general inquiries. With Deskhero's advanced AI capabilities, they can automatically generate suggested replies based on previous tickets, knowledge base articles, and other relevant content. This has greatly reduced the time spent by agents on each ticket and increased their overall productivity.
The AI capabilities of Deskhero also enhance the search results within the platform. When a customer service agent searches for information to resolve a ticket, the AI uses OpenAI Embeddings to find the most relevant content. This has significantly improved the accuracy and speed of information retrieval, leading to faster resolution times and higher customer satisfaction.
Deskhero's AI also helps in managing GreenCycle's knowledge base. It can generate articles from Word, PowerPoint, and PDF files, as well as scrape data from the company's website. This has made it easier for the company to keep their knowledge base up-to-date and comprehensive, further enhancing the effectiveness of their customer support.
Furthermore, the custom fields feature of Deskhero allows GreenCycle to tailor the platform to their specific needs. They can create custom fields for specific types of waste, disposal methods, and more, making it easier for agents to categorize and manage tickets.
Overall, Deskhero's advanced AI capabilities have transformed GreenCycle's customer support operations, making them more efficient, effective, and customer-friendly.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a search is performed in Deskhero, the AI uses OpenAI Embeddings to find the most relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data. This enhances the accuracy and speed of search results.
Can Deskhero's AI generate knowledge base articles from any type of file?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. It can also scrape data from your company's website to create new articles.
* This article provides an example of how a fictive company in the Waste Disposal industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
