EcoWaste Management receives thousands of customer support tickets daily. Managing these tickets was a challenge until they started using Deskhero. The platform's AI capabilities allow them to automatically categorize tickets based on their content, making it easier for agents to prioritize and handle them.
The AI also generates suggested replies for each ticket based on previous tickets, knowledge base articles, and other relevant content. This has significantly reduced the time spent by agents on each ticket, allowing them to handle more tickets in less time.
Deskhero's AI also enhances the search results within the platform. When an agent needs to find information to resolve a ticket, the AI uses OpenAI Embeddings to find the most relevant content. This has greatly improved the speed and accuracy of information retrieval, leading to faster resolution times.
With Deskhero's custom fields feature, EcoWaste can tailor the platform to their specific needs. They can create custom fields for different types of waste, disposal methods, and more, making it easier for agents to categorize and manage tickets.
Overall, Deskhero's advanced AI capabilities have significantly improved EcoWaste's ticket management process, making it more efficient and effective.
How does Deskhero's AI categorize tickets?
Deskhero's AI uses OpenAI Embeddings from the content of the tickets to categorize them. This makes it easier for agents to prioritize and handle the tickets.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a search is performed in Deskhero, the AI uses OpenAI Embeddings to find the most relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data. This enhances the accuracy and speed of search results.
* This article provides an example of how a fictive company in the Waste Disposal industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
