HeatWave Solutions has a vast knowledge base consisting of articles, manuals, policies, and presentations. They use Deskhero's AI capabilities to generate embeddings from this data, which are then used to find relevant content. This process significantly reduces the time taken to resolve customer queries.
The company also uses Deskhero's AI-powered suggested replies feature. By leveraging OpenAI's ChatGPT, Deskhero generates suggested replies based on previous tickets and the knowledge base. This feature not only improves the response time but also ensures consistency in the quality of responses.
HeatWave Solutions also uses Deskhero's website scraping feature to keep their knowledge base updated. The AI capabilities of Deskhero ensure that any new information on their website is automatically added to the knowledge base.
Deskhero's comprehensive search bar, powered by AI, helps HeatWave Solutions quickly find relevant information from their vast knowledge base. This feature is particularly useful for their customer support team, who often need to access specific information in real-time.
Finally, HeatWave Solutions uses Deskhero's REST API to integrate their customer support system with other business applications. This integration further enhances the efficiency of their operations.
How does Deskhero's AI improve the efficiency of HeatWave Solutions' operations?
Deskhero's AI improves efficiency by generating suggested replies, enhancing search results, and automatically updating the knowledge base.
What is the role of OpenAI's ChatGPT in Deskhero?
OpenAI's ChatGPT is used by Deskhero to generate suggested replies based on previous tickets and the knowledge base.
How does Deskhero's REST API benefit HeatWave Solutions?
Deskhero's REST API allows HeatWave Solutions to integrate their customer support system with other business applications, thereby enhancing operational efficiency.
* This article provides an example of how a fictive company in the Waste Heat Utilization Systems industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
