EcoTherm Systems uses Deskhero's AI capabilities to generate embeddings from their extensive knowledge base. These embeddings are then used to find relevant content, improving the efficiency of their helpdesk services.
The company also uses Deskhero's AI-powered suggested replies feature. This feature leverages OpenAI's ChatGPT to generate replies based on previous tickets and the knowledge base, improving response time and consistency.
EcoTherm Systems uses Deskhero's website scraping feature to keep their knowledge base updated. The AI capabilities of Deskhero ensure that any new information on their website is automatically added to the knowledge base.
Deskhero's comprehensive search bar, powered by AI, helps EcoTherm Systems quickly find relevant information from their extensive knowledge base. This feature is particularly useful for their helpdesk team, who often need to access specific information in real-time.
Finally, EcoTherm Systems uses Deskhero's REST API to integrate their helpdesk system with other business applications. This integration further enhances the efficiency of their operations.
How does Deskhero's AI improve the efficiency of EcoTherm Systems' operations?
Deskhero's AI improves efficiency by generating suggested replies, enhancing search results, and automatically updating the knowledge base.
What is the role of OpenAI's ChatGPT in Deskhero?
OpenAI's ChatGPT is used by Deskhero to generate suggested replies based on previous tickets and the knowledge base.
How does Deskhero's REST API benefit EcoTherm Systems?
Deskhero's REST API allows EcoTherm Systems to integrate their helpdesk system with other business applications, thereby enhancing operational efficiency.
* This article provides an example of how a fictive company in the Waste Heat Utilization Systems industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
