GreenCycle receives numerous inquiries daily regarding their waste collection schedule, recycling guidelines, and special waste disposal procedures. The volume of these inquiries was overwhelming their customer support team, leading to slow response times and customer dissatisfaction.
By implementing Deskhero, GreenCycle was able to leverage the platform's advanced AI capabilities to automate responses to common inquiries. Using OpenAI Embeddings, Deskhero analyzes previous tickets, knowledge base articles, and uploaded files like policies and manuals to generate suggested replies.
The AI-powered comprehensive search bar has also been instrumental in improving the efficiency of GreenCycle's customer support team. It uses the same embeddings to enhance search results, allowing the team to quickly find relevant information to address more complex inquiries.
Furthermore, GreenCycle utilized Deskhero's website scraping feature to automatically update their knowledge base with the most recent waste management regulations and guidelines from government websites. This ensured that the AI always had the most up-to-date information when generating suggested replies.
Overall, Deskhero's advanced AI capabilities have significantly improved GreenCycle's customer support efficiency and response time, leading to higher customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files to generate suggested replies to customer inquiries.
How does Deskhero's AI enhance search results?
The AI-powered comprehensive search bar uses OpenAI Embeddings to enhance search results, allowing customer support teams to quickly find relevant information.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically updates the knowledge base with the most recent information from specified websites. This ensures that the AI always has the most up-to-date information when generating suggested replies.
* This article provides an example of how a fictive company in the Waste management services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
