WasteAway has an extensive knowledge base consisting of numerous articles, policies, manuals, and presentations. Managing this vast amount of information was challenging and often led to delays in responding to customer inquiries.
With Deskhero, WasteAway was able to structure and organize their knowledge base effectively. The platform's advanced AI capabilities were used to generate knowledge base articles from Word, PowerPoint, and PDF files, making it easier for the support team to find relevant information.
The AI also enhanced the platform's search bar, allowing the team to quickly find relevant articles or information within the knowledge base. This significantly reduced the time taken to respond to customer inquiries.
WasteAway also leveraged Deskhero's AI to automate responses to common inquiries. By analyzing previous tickets and knowledge base articles, the AI was able to generate suggested replies, further improving the efficiency of the support team.
Overall, Deskhero's advanced AI capabilities have greatly improved WasteAway's knowledge base management and customer support services.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files, making it easier to manage and find relevant information.
How does the AI enhance the platform's search bar?
The AI enhances the platform's search bar by using OpenAI Embeddings to quickly find relevant articles or information within the knowledge base.
How does the AI automate responses to common inquiries?
The AI automates responses by analyzing previous tickets and knowledge base articles to generate suggested replies to common inquiries.
* This article provides an example of how a fictive company in the Waste management services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
