EcoShield's customer support team was struggling with managing the high volume of tickets they received daily. The process was manual, time-consuming, and often led to delays in responding to customer inquiries.
By implementing Deskhero, EcoShield was able to streamline its ticket management process. The platform's AI capabilities were used to analyze previous tickets and generate suggested replies, significantly reducing the time taken to respond to customers.
The AI also enhanced the platform's search bar, allowing the team to quickly find relevant tickets or information. This helped the team to address more complex inquiries efficiently.
EcoShield also utilized Deskhero's Kanban board to visually manage their tickets. The board was integrated with the AI, which automatically updated the status of tickets based on the suggested replies generated.
Overall, Deskhero's advanced AI capabilities have greatly improved EcoShield's ticket management process and customer support services.
How does Deskhero's AI streamline the ticket management process?
Deskhero's AI analyzes previous tickets to generate suggested replies, significantly reducing the time taken to respond to customers. It also enhances the search bar to quickly find relevant tickets or information.
How does the AI enhance the platform's search bar?
The AI enhances the platform's search bar by using OpenAI Embeddings to quickly find relevant tickets or information.
How does the AI integrate with the Kanban board?
The AI integrates with the Kanban board by automatically updating the status of tickets based on the suggested replies generated.
* This article provides an example of how a fictive company in the Waste management services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
