OilGuard's helpdesk team deals with a large volume of customer inquiries every day, ranging from service details, pricing, and safety protocols. By utilizing Deskhero's AI capabilities, OilGuard can effectively manage these tickets, categorizing and prioritizing them based on their importance.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations to suggest replies to new tickets. This not only speeds up the response time but also ensures the accuracy of the information provided to the customers.
The AI also enhances the search results in the knowledge base, making it easier for customers to find the information they need without reaching out to the helpdesk. This reduces the workload on the helpdesk team and improves customer satisfaction.
Additionally, Deskhero's website scraping feature keeps OilGuard's knowledge base updated with the latest industry news and information, ensuring customers have access to the most recent and relevant data.
In summary, Deskhero's AI capabilities have greatly improved OilGuard's helpdesk services, resulting in faster response times and higher customer satisfaction.
How does Deskhero's AI help in managing tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies to new tickets. This helps in managing the tickets more effectively and providing timely and accurate responses.
How does Deskhero's AI enhance the search results in the knowledge base?
Deskhero's AI uses embeddings from uploaded files to enhance the search results in the knowledge base. This makes it easier for customers to find the information they need without contacting the helpdesk.
What is the advantage of Deskhero's website scraping feature?
Deskhero's website scraping feature keeps the knowledge base updated with the latest industry news and information. This ensures customers always have access to the most recent and relevant data.
* This article provides an example of how a fictive company in the Waste oil recovery and disposal services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
