WasteAway's customer service team receives a myriad of queries daily about their waste oil recovery process, disposal techniques, and safety standards. With Deskhero's AI capabilities, WasteAway can efficiently sort, categorize, and prioritize these tickets.
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to suggest replies to new tickets. This enables WasteAway's customer service team to respond to queries more swiftly and accurately, thereby enhancing customer satisfaction.
The AI also improves the search results in the knowledge base by using embeddings from uploaded files like policies, manuals, and presentations. This simplifies the process for WasteAway's clients to find the information they need without having to contact customer service.
Moreover, Deskhero's website scraping feature allows WasteAway to keep their knowledge base current with the latest information from relevant websites. This ensures that their clients always have access to the most up-to-date information.
In conclusion, Deskhero's AI capabilities have significantly enhanced WasteAway's customer service operations, reducing response times and boosting customer satisfaction.
How does Deskhero's AI suggest replies to tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to suggest replies to new tickets. This enables faster and more accurate responses.
How does Deskhero's AI enhance the search results in the knowledge base?
Deskhero's AI uses embeddings from uploaded files like policies, manuals, and presentations to enhance the search results in the knowledge base. This simplifies the process for users to find the information they need.
What is the benefit of Deskhero's website scraping feature?
Deskhero's website scraping feature allows companies to keep their knowledge base current with the latest information from relevant websites. This ensures that users always have access to the most up-to-date information.
* This article provides an example of how a fictive company in the Waste oil recovery and disposal services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
