WasteZero uses Deskhero's AI capabilities to analyze previous tickets, knowledge base articles, and uploaded files to suggest replies to customer queries. This not only speeds up the response time but also ensures that the responses are accurate and consistent.
The kanban board feature of Deskhero allows WasteZero to visually track and manage customer queries. This helps in efficient ticket management and ensures that all customer queries are addressed in a timely manner.
WasteZero also leverages the website scraping feature of Deskhero to keep their knowledge base updated with the latest information from relevant sources. This ensures that the AI can provide the most recent and accurate information to customers.
Deskhero's comprehensive search bar and REST API enable WasteZero to easily integrate their existing systems with Deskhero. This seamless integration ensures that all customer interactions are tracked and managed efficiently.
Overall, Deskhero's advanced AI capabilities have enabled WasteZero to improve their customer support operations, resulting in improved customer satisfaction and reduced operational costs.
How does Deskhero's AI capabilities improve response time?
Deskhero uses AI to analyze previous tickets, knowledge base articles, and uploaded files to suggest replies to customer queries. This speeds up the response time.
How does Deskhero help in keeping the knowledge base updated?
Deskhero's website scraping feature automatically updates the knowledge base with the latest information from relevant sources.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's comprehensive search bar and REST API enable easy integration with existing systems.
* This article provides an example of how a fictive company in the Waste Reduction industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
