GreenCycle uses Deskhero's AI capabilities to analyze previous tickets and knowledge base articles to suggest replies to new customer queries. This significantly reduces the time taken to respond to customer queries and ensures that the responses are consistent and accurate.
The custom fields feature of Deskhero allows GreenCycle to categorize and prioritize customer queries based on their urgency and importance. This helps in efficient ticket management and ensures that critical issues are addressed promptly.
GreenCycle also leverages the website scraping feature of Deskhero to keep their knowledge base updated with the latest information from relevant sources. This ensures that the AI can provide the most up-to-date and accurate information to customers.
Deskhero's comprehensive search bar and REST API enable GreenCycle to easily integrate their existing systems with Deskhero. This seamless integration ensures that all customer interactions are tracked and managed efficiently.
Overall, Deskhero's advanced AI capabilities have enabled GreenCycle to improve their customer support operations, resulting in improved customer satisfaction and reduced operational costs.
How does Deskhero's AI capabilities improve response time?
Deskhero uses AI to analyze previous tickets and knowledge base articles to suggest replies to new customer queries. This significantly reduces the time taken to respond to customer queries.
How does Deskhero help in keeping the knowledge base updated?
Deskhero's website scraping feature automatically updates the knowledge base with the latest information from relevant sources.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's comprehensive search bar and REST API enable easy integration with existing systems.
* This article provides an example of how a fictive company in the Waste Reduction industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
