EcoSolutions uses Deskhero's AI capabilities to analyze customer queries and suggest personalized responses based on previous tickets and knowledge base articles. This not only improves the quality of customer support but also reduces the workload on their support team.
The user groups feature of Deskhero enables EcoSolutions to segment their customers based on various criteria such as location, type of service, etc. This helps in providing more personalized support to different customer segments.
Deskhero's advanced search capabilities allow EcoSolutions to quickly find relevant information from their knowledge base, tickets, and uploaded files. This speeds up the resolution of customer queries and improves customer satisfaction.
EcoSolutions also uses Deskhero's REST API to integrate their customer support services with their other systems. This ensures a seamless customer experience across all their platforms.
Overall, Deskhero's AI capabilities have helped EcoSolutions to enhance their customer support services, resulting in improved customer satisfaction and increased efficiency.
How does Deskhero's AI capabilities improve the quality of customer support?
Deskhero uses AI to analyze customer queries and suggest personalized responses based on previous tickets and knowledge base articles. This improves the quality of customer support.
How does Deskhero help in providing personalized support?
The user groups feature of Deskhero enables companies to segment their customers based on various criteria. This helps in providing more personalized support to different customer segments.
Can Deskhero be integrated with other systems?
Yes, Deskhero's REST API enables easy integration with other systems.
* This article provides an example of how a fictive company in the Waste Reduction industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
